Hala had a great ride!
We at Hala have been working hard on building a customer centric digital insurance platform for the past two years, it has been a challenging yet exciting adventure for us and based on the reviews, it clearly felt like you enjoyed the journey too with us.
As fun as it was serving you, regretfully our journey has come to an end, and Hala Insurance will be closing its operations in UAE on the 15th of February 2023.
If you are an existing Hala customer, we are leaving you in the good hands of our insurance partner, Emirates Insurance Company (EIC). Rest assured that your insurance policies will remain in effect, and you will be serviced via EIC with the same standards that we operated on at Hala.
Please see information below on how you can exercise the benefits of your insurance policy moving forward.
Who to contact if I have to file a claim?
In the unfortunate event of a claim you can contact EIC through the following channels.
Who to contact if I want to request for policy cancellation or policy extension?
All policy cancellation and policy extension requests can be made through the below channels.
Who to contact if I want to request for an Orange card (Oman Coverage)?
Orange card requests can be made through the below channels.
Who to contact if I need roadside assistance?
For services such as
Roadside assistance
Battery boost
Car inspection
Flat tire
Emergency fuel
Please contact
Who to contact for home insurance inquiries?
For inquiries pertaining to your home insurance policy please contact on the following channels.
Who to contact for general inquiries?
For inquiries pertaining to your policy please contact on the following channels.