rocket-emojiWe won "Insurtech Solution of the Year" by Entrepreneur Magazine!

Hello there!

How can we help?

icon-faqs

What is Hala?

We're here to make insurance simple. Hala is shaking up a sleepy industry with affordable, digital, and quick car and home insurance. Unlike traditional insurers, we're always there for you when you need us most, 24/7.

Is Hala an insurance company?

We're not an insurance company; we're an 'Insurtech' company. Hala Insurance is the digital partner of Emirates Insurance Company (EMINSCO), one of the region's largest insurers.

Is Hala Insurance a trusted company?

We know it's important to choose an insurance company you can trust. So we like to let the facts speak for themselves:

  • Hala Insurance has close to a thousand 5-star Google Reviews by people just like you.
  • Since our inception, we're proud to have served more than 60,000 people across the UAE with the best insurance quotes.
  • We've successfully raised 7 million USD from the most prominent venture capitalists in the region, including Entrée Capital, Mubadala, 500 Startups, and Global Founders Capital.
  • Our underwriter, Emirates Insurance Company, is one of the largest insurers in the Middle East and underwrites 1 billion dirhams worth of premiums across various business verticals.
  • You can look us up! Hala Insurance Agency LLC is authorized and regulated by the UAE Central Bank as a licensed agent with registration number 779.

So when you're insured by Hala, it's safe to say you're in good hands.

Is my information safe with Hala Insurance?

We're committed to protecting your data and your privacy at Hala Insurance. We make sure you're informed of how and why we collect and use your personal information.

We define personal information as data that identifies an individual or relates to an identifiable individual. Hala Insurance collects personal information that is necessary to provide you with our services.

This primarily includes data we collect because it is mandated by law—such as when we must comply with anti-money laundering laws or to verify your identity and protect you from potential fraudulent activity. We may also collect your data to enable certain services, improve our products, and keep you notified of new developments (based on your preferences). We do not and will not sell your data to third parties without your consent.

For example, in order to issue your Hala Insurance Policy, we share your personal data with our partner, Emirates Insurance Company.

The same applies to sharing your personal data with the relevant UAE federal authorities. When you buy car insurance, the law requires that some of your data be transferred to the motor insurance database held by the government authority of the Emirate in which you reside. If you wish to read up on the privacy terms, click here to view our Privacy Policy.

How can I get in touch with Hala Insurance?

Need more information about our policies? Just drop us an email at support@joinhala.com and we'll get back to you as soon as possible.

If you have an urgent question regarding claims or quotes, you can always get in touch with us at +971 4215 6762. We're available between 09:00 am to 08:00 pm, Monday to Sunday.