Hala Privacy Policy
What information is collected and how do we use it? How we store your personal data

Welcome to Hala! We’ve built the UAE's first and only fully digital insurance product. Our insurance policies are all underwritten by Al Ittihad Al Watani. We’re committed to respecting and protecting your privacy, and data you share with hala helps us provide you with the best service you deserve. The below privacy policy explains how we collect and use information shared with us, and details how we protect your privacy.

Any reference to "personal data" in this document relates to information that can be used to identify an individual, either from that information alone or from that information and other information we have access to about that individual.

What information is collected and how do we use it?

In general, we may collect and process information that you provide by filling in forms on our site (joinhala.com). This includes information provided at the time of registering to use our site, subscribing to our service, and posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by joinhala.com and when you report a problem with our site. If you contact us, we may keep a record of that correspondence for improving our customer support. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

We also collect details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

We also retain personal data collected for creating a hala account. This may include your personal email address, work email address or mobile phone number, device-related information (e.g. IMEI number) and various location related information (e.g. location area code, mobile network and country codes).

We may also collect information about your computer, including your IP address, operating system and browser type for system administration purposes. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalized service.

How we store your personal data

All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Disclosure of your information

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If joinhala.com or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of joinhala.com, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. We may also disclose data to third parties for the purposes of improving our services or to provide you with information that we believe may be relevant or of interest to you.
Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at support@joinhala.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

If you would like to change any of your information, please write to us at support@joinhala.com and we will make the changes for you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@joinhala.com